RETURN & REFUND POLICY  

At weardens, operated by Tokopedia Technologies, we want every accessory you receive to bring you joy. However, we also understand that sometimes a product may not meet your expectations. This policy is designed to make returns and refunds simple, fair, and worry-free, so you can shop with confidence.  

For clarity, “we,” “us,” and “our” refer to weardens, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below. Reviewing this policy ensures you know exactly what to expect should you need to return an item.  

Our aim is to make every return or refund a smooth, transparent, and supportive process—handled with care so that you always feel valued.  

Return Eligibility  

To maintain a fair and hassle-free shopping experience, we have clear return guidelines:  

• The product must be unused, unwashed, and in its original condition .   
   
• All tags, labels, packaging, and boxes must be intact.   
   
• Items that show signs of wear, alterations, or damage after delivery will not be accepted.   
   
• Return requests must be submitted within 48 hours of receiving your order. Requests made after this period cannot be accommodated.   
   

Returns that do not meet these conditions may be declined.  

How to Request a Return  

Requesting a return is quick and simple:  

1. Email us at tokopediatechnologies@gmail.com 
    
2. Provide your Order ID, reason for the return, and clear photos if the item is damaged, defective, or incorrect   
    
3. Once reviewed, we will share step-by-step instructions to complete your return   
    

Please note that returns not meeting the outlined conditions may be declined. This process helps us handle requests fairly and efficiently.  

Refund Process & Timeline  

Once your returned item reaches us, our team will inspect it against our return requirements.  

• If approved, a full refund will be processed to your original payment method within 5–7 business days.   
   
• You will receive a confirmation email once the refund has been completed.   
   
• If the item does not meet our return standards, a refund may not be possible.   
   

We strive to make refunds clear, quick, and transparent, keeping you informed at every step.  

Partial Refund Guidelines  

In cases where returned items are in acceptable condition but show minor issues (such as missing packaging or slight handling), a  partial refund may be issued.  

Our team will assess the item carefully and explain how the refund is calculated. This ensures fairness, transparency, and confidence in how we handle your returns.  

Damaged, Defective, or Incorrect Product  

If your order arrives damaged, defective, or incorrect, we will resolve the issue promptly.  

• Contact us within 48 hours of delivery   
   
• Provide clear photos or videos highlighting the issue   
   
• Once verified, we will either arrange a replacement or process a refund, depending on the situation   
   

Our goal is to ensure a smooth resolution so you feel supported and confident in every purchase.  

Need Assistance?  

If you have any questions about returns or refunds, our support team is here to help. Reach out to us at tokopediatechnologies@gmail.com, and we’ll provide clear guidance and timely assistance.  

Your satisfaction is our priority, and we are committed to making the returns and refund process as seamless and supportive as possible.