At weardens, operated by Tokopedia Technologies, we understand that plans can change. Whether you’ve reconsidered a statement necklace or found that a pair of sunglasses isn’t quite right, we make canceling an order simple, transparent, and hassle-free.
For clarity, “we,” “us,” and “our” refer to Tokopedia Technologies, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order with us, you agree to the guidelines outlined in this policy. We encourage you to read it carefully to understand what to expect should you need to cancel an order.
Our goal is to keep your experience stress-free, even if your plans change. Your trust matters to us, and we aim to make every interaction supportive and straightforward.
We know you may change your mind after placing an order. If your order has not yet been shipped, you can cancel it within 24 hours of placement. You may also request cancellation anytime before dispatch, provided the 24-hour window has not passed. Acting quickly ensures a smooth process.
To request a cancellation:
If approved, a full refund will be issued to your original payment method, usually within 5–7 business days.
We aim to make cancellations simple and worry-free, giving you flexibility and confidence in your shopping experience.
Once your order has been dispatched and is in transit, it cannot be canceled. However, you may still return the items after delivery, provided the return meets the conditions outlined in our Return and Refund Policy.
This way, even if cancellation is no longer possible, you can shop with confidence knowing that a return option is always available.
At present, we are unable to modify an order once it has been placed. This includes changes to products, shipping addresses, or contact details.
If you spot an error, the best solution is to cancel the order within the eligible window and place a new one with the correct details. This process ensures your order is accurate and delivered without any issues.
If you have questions or need help canceling an order, we’re here to assist. You can contact us anytime at tokopediatechnologies@gmail.com, and our team will guide you through the process promptly and efficiently.
Your peace of mind is our priority. We’re committed to making cancellations—and every part of your shopping journey—as smooth and supportive as possible.
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